Return Policy

Brava Awards & Promotions Return Policy

Personalized Awards, Plaques, and Trophies:

    • Due to the custom and personalized nature of our awards, plaques, and trophies, we are unable to offer refunds on finished products.
    • However, we are dedicated to your satisfaction and will gladly work to correct any errors or issues with your order.
    • If you are not satisfied with your order, please contact us within 3 days of receiving it. We will review your concerns and work with you to find a solution, such as re-engraving the item or creating a new one.

SWAG Items:

    • We do not offer returns on any SWAG items (branded clothing, apparel, and other hard goods).
    • This is because these items are often personalized with your logo or branding and cannot be resold.
    • We encourage you to carefully review the size charts and product descriptions before placing your order.

Damaged or Defective Products:

    • In the unlikely event that you receive a damaged or defective product, please contact us within 48 hours of delivery. We will work with you to arrange a replacement or issue a full refund.

Please note:

    • We reserve the right to refuse returns on items that show signs of wear or tear.
    • We do not offer refunds on shipping costs.
    • We recommend using a trackable shipping method when returning an item.

Contact Us:

    • If you have any questions about our return policy or how to return an item, please contact us at 385-248-0699 or We are happy to help!

Satisfaction Guarantee:

    • At Brava Awards & Promotions, we are committed to providing our customers with the highest quality products and customer service.
    • We believe that every customer deserves to be completely satisfied with their purchase.
    • If you are ever unhappy with your order, please do not hesitate to contact us. We will do everything we can to make it right.